One room. Any experience.
Instantly orchestrated.

Side by side across your rooms, and one or the other within any single space. Because Session Manager drives each platform's own client on the computer in the space, a given room runs one approach or the other rather than both at once. Most organizations use both: certified systems in the high-volume rooms standardized on a single platform, and Session Manager wherever a space needs several platforms, real applications, several people sharing at once, or a screen that stays useful when nothing is booked — including classrooms, showrooms and lobbies, which room systems were never meant to cover.

Eight, each running its own native client: Microsoft Teams, Google Meet, Zoom, Webex, Pexip, Zoho, RingCentral and GoTo Meeting. For each one you decide how it opens — desktop client, Edge, Chrome, incognito or internal browser — and which Display Rule positions the window: which screen, maximized or windowed, and what percentage of the display it occupies. The person in the room still only sees one button.

The room runs as a hardened kiosk inside your own management perimeter. Session Manager replaces the desktop shell with a controlled interface, enforces the operating-system restrictions you specify, and purges files, downloads, history and credentials between sessions. Because the computer in the space is managed like any other you own, it inherits your sign-ins, your security software and your update policy — there is no vendor-controlled appliance in the middle. The cloud service itself runs from two hosted sites — International (US) and an EU site for EU customers.

No. Session Manager installs on the computer already in the space and talks outbound only — nothing inbound, nothing exposed. Tablets, capture cards and VIA gateways are optional additions, not prerequisites.

Pairing is a two-way handshake: generate a code in the portal (valid two minutes), enter it at the room, approve the request. After that, templates and settings publish from the cloud on demand or on a schedule. Offline devices aren't a problem — they collect pending changes the next time they connect.

Yes, and this is deliberate. Changes are held until you click Package, and rooms keep running the last packaged version until you publish. Templates in active use can't be deleted, and system templates can't be edited at all — you duplicate them first.

Whatever you define it to clear — the three phases are set out in full under Infrastructure & privacy. What is worth knowing here is when it runs, which is also yours to choose: at the end of every scheduled slot, only after meetings that were actually joined, on a daily schedule, at service startup, or on demand from a tile button.

Health monitoring is configured per settings profile, and you activate only the metrics that matter for that room type. CPU, memory and storage carry warning and critical thresholds; network, camera, microphone, speakers, keyboard and mouse raise a warning or critical flag on disconnect. Flags appear as colored icons against the room in Spaces & Devices — so a room that lost its camera is visible before its next booking, not during it.

Sharing. Both editions include HDMI Share, so anyone can plug a laptop in with a cable and be on screen straight away. Advanced embeds Kramer VIA in the room on top of that: people connect wirelessly from a laptop, tablet or phone in one click without installing an account, and — the part that matters most — several of them can share at the same time, so content sits side by side for comparison instead of one person at a time taking the screen. Choose Standard where a cable is fine; choose Advanced where sessions are collaborative.

From the cloud. A lightweight Upgrade Agent runs as an independent system service on each room PC, isolated from the Session Manager application itself. Select the rooms in the portal, click upgrade, and they download, install and reboot unattended. Session Manager also checks for new versions hourly and on every publish or service restart.